Customer Support & Developer Relations
Contact Us & Technical Support
Have a technical question about WebRTC peer discovery, encountering an enterprise firewall block, or wishing to report a bug? Our engineering team is here to assist.
Official Support Email: support@dropitover.com
Include the browser, operating system, transfer mode, and time of the problem. Keep your ticket reference if you contact us again.
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Troubleshooting & Support Knowledge Base
Why don't my devices see each other on Wi-Fi?
Open the site on both devices. Nearby discovery groups browsers by their public IP; a VPN or guest network may put them in different groups. AP or Client Isolation can block a direct data connection even when devices appear. Try a trusted hotspot, an explicit room with a configured TURN relay, or an expiring link.
What is the maximum file size limit?
For Link Sharing, you can upload files up to 2 GB per file, and up to 8 GB per total link share. For direct Wi-Fi P2P and Room transfers, file size is limited only by your browser's RAM and storage capabilities.
Are my files scanned or stored permanently?
Direct transfers use browser-to-browser DTLS; TURN may relay encrypted traffic and signaling still processes metadata. For links, the Worker processes plaintext and encrypts file chunks before R2 storage. Expired shares are removed on the scheduled cleanup cycle, normally every ten minutes. Burn-after-read removes a share after required retrieval completes. This is not a malware scanning service.
Do I need to keep the browser tab open during transfer?
For direct Wi-Fi P2P transfers, yes, both browser tabs must stay open while the transfer progress bar completes. For Link Shares, the sender can close their browser as soon as the upload completes, and the recipient can download at their convenience.
How do I report a security vulnerability?
Security researchers can email vulnerability disclosures directly to
support@dropitover.com with "[SECURITY]" in the subject line. Please provide reproducible steps without including other people’s private data.